Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 2025

1. Information We Collect

Personal Information

When you create an account with PenPaw, we collect information such as:

  • Name and email address
  • Profile information about you and your pets
  • Photos and content you share
  • Communication preferences

Usage Information

We automatically collect information about how you use our service:

  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent
  • Features used and interactions

2. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Create and manage your litter groups
  • Enable communication between group members
  • Send important updates and notifications
  • Provide customer support
  • Ensure platform security and prevent abuse
  • Analyze usage patterns to improve user experience

3. Information Sharing

We do not sell your personal information. We may share your information in these limited circumstances:

  • Within Litter Groups: Information you share in groups is visible to other group members
  • Service Providers: With trusted third parties who help us operate our service
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure data centers and infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@penpaw.com.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Provide personalized content and features
  • Improve our services and user experience

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

7. Children's Privacy

PenPaw is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Users

If you are accessing PenPaw from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@penpaw.com
  • Address: 123 Pet Street, San Francisco, CA 94102
  • Phone: +1 (555) 123-4567